Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and royalbd when you open an account, make deposits through bKash, Nagad or Rocket, and access any part of our platform.

Account eligibility appliesLocal law and region rulesbKash, Nagad, Rocket coveredUpdates notified via accountContact us for any questions
royalbd Terms and Conditions That Govern Your Account
HOW WE HANDLE TERMS

Account Security and Policy Practices at royalbd

We apply these terms consistently across every account. Wallet verification, account security and data handling each follow a defined process — not a case-by-case judgement. Here is how we manage the areas that matter most to your account.

Wallet Verification Every bKash, Nagad and Rocket number linked to an account is checked against the account holder name before any withdrawal is processed. Mismatches pause the request pending review.
Account Security Your account is protected by a password and a one-time PIN sent to your registered mobile number. We never ask for your full password through chat or email.
Data Retention We retain account and transaction records for as long as required under our operating obligations. You can request a summary of your own data by contacting support through email.
Requesting Changes To update your registered mobile number or linked wallet details, submit a verified request through live chat. Changes take effect after identity confirmation to protect your account.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to dispute a decision made under them, our support team can walk you through the relevant rule. We handle account-level queries — including wallet verification, withdrawal holds and account suspension notices — through the channels below. Have your account details ready when you write in.

Live Chat Start a live chat session from the account dashboard. Our team responds to terms and account queries through this channel during active support hours.
Email Support Email us for formal disputes or written records of a terms query. Include your registered account number and the specific section you are asking about.
Account Help Centre The help centre inside your account lists common terms questions, wallet-match rules for bKash, Nagad and Rocket, and step-by-step account actions.

Common Questions About These Terms

These are the questions we see most often about how our terms work in practice — covering account eligibility, wallet rules, updates and how to raise a concern.

These terms apply to anyone who opens an account on royalbd. Eligibility depends on your local law and the regions we support — access is not available in all jurisdictions.

No. Deposits must come from a wallet registered in your own name. Third-party bKash, Nagad or Rocket payments will be returned and may trigger an account review.

We send a notice to your registered account channel before a material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Email our support team with your account number and the decision you are disputing. We aim to respond in writing so you have a record of the outcome and the rule applied.

Yes. If you do not accept a change to these terms, close your account before the update date. Contact support through live chat or email to start that process.

This page always holds the current version. We do not maintain separate versions by region — the terms shown here apply to all supported accounts at the time you read them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.